Effective Date: March 23rd, 2026

This Privacy Policy describes how Magic Lead Agency ("we," "us," or "our") collects, uses, and discloses your information when you use our services, including our AI Caller Implementation and Advertising Management services.

1. Information We Collect

To provide high-level AI automation and ad strategy, we collect the following types of data:

- Client Data: Name, business email, billing information, and access credentials for ad platforms (e.g., Meta Ads Manager, Google Ads).

- Lead & Prospect Data: Information collected via AI Voice Callers or Lead Forms, including names, phone numbers, and recording transcripts.

- Voice Data: In our AI Caller Implementation, we process voice recordings and transcriptions to facilitate natural language processing (NLP) and service improvement.

- Technical Data: IP addresses, browser types, and usage patterns collected via cookies and tracking pixels on our website or landing pages.

2. How We Use Your Information

We use the collected data to:

- Deploy and optimize AI Voice Callers for lead qualification and scheduling.

- Manage and scale Digital Advertising Campaigns.

- Analyze performance metrics to improve ROI for our clients.

- Ensure compliance with telecommunications regulations (e.g., TCPA in the US).

2.1 SMS/Text Message Program

- We use our clients provided phone number to send promotional content, alerts & notifications.

- Clients are able to opt in by providing a phone number in the booking form and on the on boarding from.

- Message frequency may vary & message and data rates may apply.

- Only clients above the age of 18 can use the SMS Program.

3. Data Sharing & Third-Party Services

We do not sell your data. However, we share information with essential service providers:

- AI Infrastructure: LLM providers (e.g., OpenAI, Anthropic) and Voice Synthesis tools.

- Ad Platforms: Meta, Google, LinkedIn, and TikTok for ad delivery.

- CRM Systems: To sync leads generated by our AI callers to your internal sales tools.

- Disclaimer: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

4. AI & Voice Recording Consent

For our AI Caller Implementation, we operate under the following principles:

Consent: We advise our clients to ensure all leads have opted-in to receive automated calls.

Transcriptions: All calls may be recorded and transcribed for quality assurance and to "train" the AI's understanding of specific business contexts.

Data Retention: Voice data is retained only as long as necessary to fulfill the service or as required by law.

5. Your Rights & Choices

Depending on your location (GDPR, CCPA, etc.), you may have the right to:

- Access, correct, or delete your personal data.

- Opt-out of automated decision-making.

- Request a copy of your data in a portable format.

6. Security

We implement industry-standard encryption to protect sensitive API keys and lead data. However, no method of transmission over the internet is 100% secure.

7. Contact Us

If you have questions about this policy or our AI data practices, please contact:

[email protected]

Disclaimer: This is a placeholder and WILL be changed in the future and it does not necessarily comply with US and/or Australia law.